Delivery Information

Shipping Policy
We ship to all Jersey Postcode addresses.

Shipping Charges
The minimum order value is £30, although we do also feature some special products where you do not have to meet this minimum requirement. Such products are marked accordingly on our website.

Any shipping times we quote are always estimates – during busy periods we might need a couple of more days to process your order, and our couriers may need a couple more to deliver it

Your Shipping Address
It is your responsibility to enter your address correctly. We accept no responsibility for incorrect addresses, and if an order is delivered to an incorrect address we are unable to accept this is a non-delivery claim.

If an order is returned to us by our Courier if the address you entered is undeliverable, we will refund the price you paid for the order minus a £5 charge to cover our costs.

Non-Deliveries
Non-delivery claims for orders you haven’t received must be made within 21 days of you placing your order. Claims made after 21 days will not be accepted.

Money Back Guarantee
We accept returns and we’re flexible. If you’ve got any issues whatsoever with your order just contact us within 14 days of delivery (non-food items) or 48 hours (food items) and we’ll sort it. Simply email us hello@firstchoice.je … We want your custom for life, not just for one order and we’ll always do everything we can – within reason! – to keep you happy and coming back for more. We’ll always try to be fair with you, please try to be fair with us!

Please be aware that we don’t offer free returns.

Damaged Items
In the event that your item arrives damaged then firstly please accept our apologies, and secondly please contact us straight away. We need damages to be reported to us as soon as possible and within 14 days of receipt.

Please keep all original packaging as in some cases we will require the item to be returned at our expense; in others we will require a picture.

We will not be able to send a replacement or refund you for a broken item where a picture or return isn’t possible.

Incorrect Orders / Missing Items
If you receive a different item to the one that you have ordered then please accept our apologies. Please contact us ASAP and we will do our best to resolve our error as quickly as possible, and in the best and most convenient way for you. If your order has any missing items, you must report this to us by emailing us hello@firstchoice.je within 24 hours of delivery. Within this email you must also attach a photograph of (a) the external packaging, (b) the Courier label and (c) the contents of what you received. Without this information we will not accept any claims for shortages.


Risk

As soon as we have delivered the goods to your door, you will be responsible for them. From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods must be noted by the driver and customer service will contact the customer. Any shortages, incorrect goods delivered need to be notified within 12 hours of receipt via the returns section of our website