Refund policy

Refund and Replacement

Customers have the right to cancel their order 24 hours before a confirmed delivery date and time free of charge.

We pay attention to customer satisfaction as it is extremely important when you shop with us. However, occasionally, we know that you might want to return items. Claims for damaged/poor quality/wrongly delivered goods must be notified to First Choice Wines within 12 hours of delivery otherwise they may not be considered. Replacement goods will automatically be recharged for when on delivery and the damaged goods will then be credited on return to the warehouse. Any damaged goods not returned to the warehouse may not be applicable for a credit.

No Fault Returns – If you have decided to cancel your order or wish to return your products to First Choice Wines we will refund you within 7 days of cancellation or from when we receive the goods. You are responsible for the safe return of the product to us, including the cost of doing so.

The goods must be unused and ‘as new’ in their original box and packaging. You must notify us within 12 hours from the date of delivery or collection. It will be your responsibility to return the goods to us at your own cost and risk. If goods are received back ‘as new’ but incomplete with missing components and accessories we will charge the cost of the accessories to you. Goods received back in any condition other than ‘as new’ will be returned back to you, at your cost.


Failure by us to enforce any of these terms and conditions will not affect our right to enforce the rest of these terms and conditions. These terms and conditions are subject to change at any time without prior notice to you.

First Choice Wines

Updated 2023

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