Can I return an item without my receipt?

If you have a credit/debit statement showing the transaction, this can be used as proof of purchase. Alternatively, the store may also be able to provide a duplicate receipt if you can provide the date and time of transaction. However, the best way to view your transaction history is to create an account and visit your account which will display your order history.

How do I get a refund for an item bought online?

If you wish to return something when your delivery arrives, hand it back to the driver and we'll process your refund. Alternatively, return the item back to your local store with proof of purchase and our colleagues will be happy to refund or arrange an exchange. If you would like to arrange this, do feel free to contact us at hello@firstchoice.je

I'm not happy with the quality of my item, what can I do?

We're sorry you're not happy with the quality of your items, please return your item to a store convenient for you, with your proof of purchase and we’ll be happy to refund or exchange. Please do feel free to contact us at hello@firstchoice.je for further information.

How long will my refund take?

Refunds for transactions made by debit card can take 7-10 working days to reflect payment in your bank account.